Guess What, Rob. Agents DO Care

I read most of another Inman “News” article trying to say I am an unethical piece of crap who doesn’t represent the best interest of our buyers or sellers. It is another trendy article that tells “consumers” to believe that I have to make my next sale more than I have to follow my ethical, moral or professional responsibilities…

Actually, it wasn’t an Inman article, it was just a re-post of an article written by my friend Rob Hahn. Inman is cool like that… #ClickBait

Rob seems to talk about how the horribly unethical real estate industry is being rightsized by technology. It talks about how us overpaid and lazy schleps like to sit around and panic over the next shiny object that will render us the taxi cab in an Uber world.

I have a question. When is the last time you hired a cab driver or an Uber driver to do more than get you from point A to point B? Did this ride entail third parties? How about financing or inspections? Was there a written legal contract involved?

I’m just curious…

I have had the opportunity to meet Rob at a few industry events over the years, and I actually enjoy much of his work. Sometimes, however, we will disagree on things.

I’m really getting tired of this disruption mentality BS.

Let me respond to some nuggets of wisdom here.

Some of the suckitude is because of the real estate industry. It sucks when your listing agent won’t return your three phone calls asking for an update. It feels bad if you feel your buyer agent is pushing you to choose a house because she wants needs a commission check. And the industry is responsible for that suckage.

Personally, I NEVER allow “three phone calls” to go unanswered from a seller. NEVER. The “needs a commission check” crap makes my blood boil, too. This isn’t something I practice and it certainly isn’t true. Sure, I have bills to pay. However, I work VERY hard every single day and I ALWAYS put the wants and needs of buyers and sellers before anything else.

The last paragraph of the “article” says this:

It might do all of us a ton of good to recognize that the end goal is not the careers of real estate agents. The end goal is to deliver the best overall consumer experience possible at the highest profit margins possible. Everything is a tool to deliver that experience… including technology, data, and the paycheck and careers of taxicab drivers real estate agents.

Here’s an odd thought…. Maybe professional REALTORs® already know this. Maybe agents do care.  Maybe they have cared for a LONG time. Maybe people who make a living bashing industries or trying to “disrupt” anything they can (as long as VC money pours into their pockets) are the ones who are causing consumers the most pain.

Know this… There are a LOT of REALTORs® out there who care about their clients. There are a LOT of them who are industry experts. There are a LOT of them who help people make very important decisions about potentially life-changing moments. There are a LOT of them who help people make a LOT of money buying and selling homes in “good” markets, and in “bad.”

Technology has helped us in many ways, but I am certainly not one of the sheep who believe that a great REALTOR® isn’t an asset to many people in this great country.

To my knowledge, Rob has never held a real estate license. In my opinion, it is a good idea for people to hear from someone who has a REALTOR’s® perspective, too.

Does everyone need or want my services? Heck no. Do I believe with my entire heart that I have helped hundreds of people and represented them honestly, honorably and ethically?

ABSOLUTELY.

Originally posted on Phoenix Real Estate Guy. If you are reading this anywhere but inside your RSS feed reader or your email client, the site you are on is guilty of stealing content.

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